Privacy policy
This policy explains what Bluez PowerHouse ("we") collects when you use this website, the quote and booking forms, the customer portal and our messages, and what we do with it.
What we collect
- Contact details: your name, phone number and email address, so we can reach you about your car.
- Vehicle and job details: year, make, model, VIN or plate when you give them, mileage, what you ask us to do, your answers to our intake questions, and any photos you upload.
- Service records: appointments, work orders, quotes, invoices and payment status, which we keep as the record of the work we did for you.
- Messages: what you write to us through the site, the portal, email or text, and our replies.
- Technical data: the IP address and time of form submissions and sign-ins, kept for security and to prevent abuse.
How we use it
- To answer your request, write your quote, book and perform the work, and invoice you.
- To send you the messages you expect: a sign-in code, your quote, appointment confirmations, "your car is ready" and "your part arrived" notices, receipts and reminders.
- To keep records of the work we did for warranty, accounting and legal reasons.
- To keep the site and our customers safe from abuse.
We do not sell your information and we do not use it for advertising.
Text messages
We only text you if you opt in on our form, in the portal, in person at the shop, or by texting START. Messages are about your request and your car. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help. We record when and how you opted in or out.
Payments
Card payments and deposits are handled by Stripe on Stripe's own pages. Your card number never reaches our systems; we keep the payment reference, amount and status.
Assistant on the quote form
The "Get a quote" page may offer an automated assistant that helps you describe the job. What you type to it, your first name and your vehicle are sent to our AI model provider to produce its replies. It is never given your contact details, your payment details or other customers' records, and it does not set prices: a person at the shop writes every quote. The conversation is kept with your request so our staff can read it.
Who else sees it
Service providers that process data for us, only to do their job for us: our hosting provider, Cloudflare (website security and bot protection), our email provider, Twilio (text messages), Stripe (payments), parcel carriers (tracking of parts ordered for your job) and our AI model provider for the assistant. We may also share information when the law requires it.
How long we keep it
Service records, quotes and invoices are kept for as long as we need them for warranty, accounting and legal purposes. Sign-in codes expire after ten minutes. You can ask us to export or delete your personal information at any time; we will do so unless we have to keep a record (for example an invoice).
Your choices and your rights
- You can ask what we hold about you, ask for a copy, ask us to correct it, or ask us to delete it.
- You can opt out of texts at any time by replying STOP.
- California residents have the rights described in the California Consumer Privacy Act; we do not sell or share personal information for cross-context advertising.
To make a request, contact us or call (747) 474-9193.
Cookies
The site uses a session cookie so the forms and the portal work, and Cloudflare's bot-protection cookie. There are no advertising or tracking cookies.
Contact
Bluez PowerHouse Auto Repair (BPH Automotive), 8033 Remmet Ave, Canoga Park, CA 91304 · (747) 474-9193.